Privacy policy

Exchange and Refund Policy

We at Elure value your satisfaction and want to ensure you have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the following conditions:

1.Timeframe: Returns and refund requests must be made within 2 days of receiving the item. (During the discounts period exchanges might be not allowed)

2. Condition of the Item: To be eligible for a return and refund, the item must be in its original condition, unworn, and with packaging intact. We reserve the right to refuse returns if the item shows signs of wear or damage. Start your refund exchange through the following link: https://returns.e-stebdal.com/returns?shop=mhq2da-iw.myshopify.com

3. Shipping Fees: The customer is responsible for covering the shipping fees associated with the return or exchange.

4. Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued using online transfers 

We strive to make the exchange and refund process seamless while ensuring fair practices. If you have any further questions or need assistance, please don't hesitate to reach out to us on either Instagram or email.